Privacy Policy

Property Name: Sagoo Garh (Heritage Homestay)
Owner: Keshar Singh Rathore
Trade Name: Regal Exports

At Sagoo Garh, we respect and protect the privacy of every guest. As a heritage homestay, we follow hospitality industry standards to ensure that all personal information shared by our guests is handled with confidentiality, care, and responsibility.

1. Guest Privacy Commitment

  • The privacy of our guests is of utmost importance to us.
  • All personal information collected is treated as confidential and is used strictly for hospitality, safety, and legal purposes.
  • We do not disclose guest information to unauthorized persons under any circumstances.

2. Information We Collect

As part of standard hotel and homestay operations, we may collect:

  • Guest name, contact number, email address, and residential address
  • Government-issued identification details as required by Indian law (for check-in and police verification)
  • Booking details, stay duration, and preferences
  • Payment and transaction details (processed securely through authorized payment gateways)
  • Vehicle details, where required for parking or security

3. Purpose of Data Collection

Guest information is collected only to:

  • Confirm and manage reservations
  • Provide accommodation and hospitality services
  • Maintain guest safety and property security
  • Comply with legal, regulatory, and police reporting requirements
  • Improve guest experience and service quality

4. Payment & Financial Data Security

  • Sagoo Garh does not store credit card, debit card, UPI, or net banking details.
  • All payments are processed through secure, PCI-DSS–compliant third-party payment gateways.
  • Financial information is used solely for transaction processing and invoicing.

5. Confidentiality of Stay

  • Guest stay details, visit purpose, and duration are kept strictly confidential.
  • No guest names, photographs, or personal details are shared publicly without prior written consent.
  • Photography or videography of guests for promotional purposes is done only with explicit permission.

6. Sharing of Information

  • Guest data is never sold, rented, or traded to third parties.
  • Information may be shared only:
    • With government or law enforcement authorities when legally required
    • With service providers (such as payment gateways) strictly for operational purposes

7. Data Protection & Storage

  • Reasonable physical, electronic, and managerial safeguards are in place to protect guest data.
  • Access to personal information is limited to authorized personnel only.
  • Guest records are retained only for the period required by law or business operations.

8. Website & Cookies

  • Our website may use cookies to enhance browsing experience and improve website functionality.
  • Cookies do not collect personal information unless voluntarily provided by the user.
  • Users may disable cookies through their browser settings.

9. Guest Rights

Guests have the right to:

  • Request access to their personal information
  • Request correction of inaccurate details
  • Request deletion of personal data, subject to legal obligations

Requests can be made by contacting us directly.

10. Policy Updates

  • Sagoo Garh reserves the right to update this Privacy Policy as per legal or operational requirements.
  • Any changes will be effective immediately upon publication on the website.

11. Contact Information

For privacy-related concerns or inquiries, please contact:

Sagoo Garh – Heritage Homestay
Owner: Keshar Singh Rathore
Trade Name: Regal Exports

By booking a stay or using our website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

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